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James R. Fritts

A tenacious and empathic life-long learner with a passion for helping people thrive by designing engaging eLearning and reliable documentation seeks a challenging and rewarding position with an ethical and transparent company of high morals and outstanding character.

My Resume

My Experience

  • INSTRUCTIONAL DESIGNER

    HackerU | August 2020 – Present

    • Collaborate and gain buy-in from a team of subject matter experts and various stakeholders
    • Revise and improve existing curricular and instructor-facing materials
    • Analyze and apply research-based and best-practice techniques in instructional design
    • Develop objectives, activities, & visual aids for online and face-to-face interactions
    • Write effective copy, instructional text, and audio and video scripts
    • Devise assessments to measure student understanding
    • Utilize eLearning development tools and software as part of the course development
    • Plan, manage, and execute course development and design projects
    • Develop training on instructional design best practices for curriculum engineers

  • SENIOR INSTRUCTIONAL DESIGNER

    Blackboard | October 2018 – March 2020

    • Develop, implement, and maintain training courses and documentation
    • Conduct needs assessment to develop training plans as needed
    • Manage JIRA scrum board for team of 10
    • Remain current on developments in instructional methodologies

  • INSTRUCTIONAL DESIGNER

    Blackboard | April 2014 – October 2018

    • Provide engagement for learners with the opportunity to actively practice what they learn
    • Create training content for trainers to deliver consistent and vital training sessions
    • Analyze assessment data, quality scores, and feedback from trainers for ongoing improvements
    • Develop teaching and job aids such as training handouts, visual aids, and computer tutorials

  • TRAINING & PROFESSIONAL DEVELOPMENT COORDINATOR

    Columbia Southern University | December 2013 – April 2014

    • Develop training programs and materials for staff and administration university-wide (500+)
    • Create learning aids, reference materials, and guides for employees, faculty, and students
    • Provide guidance as a subject matter expert for Blackboard Learn
    • Develop web content designed for university staff engagement and involvement
    • Track mandatory training for all university staff to ensure compliance is met
    • Provide support and resources for Adobe Connect for various departments across the university

  • ACADEMIC AFFAIRS TRAINING COORDINATOR

    Columbia Southern University | March 2011 – December 2013

    • Develop, implement, and deliver training to department staff, as well as all faculty (500+)
    • Create professional documentation and presentations that support the Academic Affairs staff
    • Provide guidance and instructional documents to faculty and staff for Blackboard Learn
    • Develop web content on a weekly basis designed for faculty engagement and involvement
    • Track training and development of all faculty and staff, to ensure compliance is met
    • Provide support and resources for Adobe Connect for Academic Affairs staff

  • COURSE TECHNOLOGIST & BLACKBOARD GUI ADMINISTRATOR

    Columbia Southern University | September 2007 – March 2011

    • Develop training initiatives and programs for the Curriculum Development Department
    • Design, create, and maintain multiple forms of documentation; print and web-based
    • Plan and implement training for Blackboard 7.3 to 9.0 upgrade in the fall of 2009
    • Created training manuals and guides for all staff and faculty (400+)
    • Held webinars and onsite training for staff and faculty
    • Design and maintain website for the Curriculum Development Department
    • Develop Task Learning Guides (TLG) for Instructional Designers and Course Developers
    • Develop Task Learning Compendiums (TLC) for areas such as Microsoft Outlook 2010
    • Research, plan, and facilitate technical and motivational training sessions

  • E-COMMERCE WEBSITE MANAGER

    Southern Waters Outfitters | October 2005 – September 2007

    • Setup and maintain network of all retail store locations
    • Oversee day-to-day operations and maintenance of e-commerce website
    • Provide technical support for all retail store locations and corporate office
    • Conduct photo shoots for merchandise to be added to the e-commerce website
    • Software supported and utilized: Joomla, Adobe Photoshop, Quickbooks POS, Microsoft Office

  • SENIOR SUPPORT SPECIALIST

    Market Day Corporation | January 1996 – October 2005

    • Provide technical support for PC network hardware and software for 400+ users
    • Create and maintain network user accounts, computer accounts, and groups
    • Create documentation and software manuals for department staff and end users
    • Support the Senior Network Administrator in long-term projects and day-to-day duties
    • Research, plan, and implement system and server upgrades
    • Implement Microsoft Remote Installation Server resulting in reduction of new PC setup by 70%